WHAT IS DIGITIZING IN RESPECT TO EMBROIDERY?
Embroidery Digitizing is the process of taking any form of art work and transforming it into a language that the sewing machine will understand and sew onto your garment. Terms such as "tape" or "punch" are also used when referring to embroidery designs. This is because the old embroidery machines used punched paper tapes and a tape reader to operate. Today's technology uses 3.5" floppy disks to run computerized embroidery machinery. An embroidery tape/disk contains all the instructions, which, in turn, tells the embroidery machine what to stitch onto your garment.
WHAT IS THE MINIMUM QUANTITY OF GARMENTS THAT I HAVE TO ORDER FOR EMBROIDERY TO BE APPLIED?
We require that a "new" embroidery design be sewn on at least 12 pieces for your initial order. That could be one dozen hats, or a combination of 12 flat pieces made up of shirts, jackets, windshirts, pants, etc. Reorder minimums for hats still stand at at least one dozen, but flat good minimums are 6 pieces. The design used must be exactly the same size and lay-out. Thread colors can change according to the nature of the design and garment color. Less than minimum charges would apply for lower quantities.
WILL MY DESIGN ALWAYS BE ON FILE WITH YOU, OR WOULD I NEED TO PAY ANOTHER SET-UP FEE AGAIN, SHOULD I REORDER A COUPLE OF YEARS FROM NOW, OR EVEN LONGER?
Your design will always be on file with us because it is a digital file that is saved on our computer hard drive, no matter when you reorder. The only time a fee is charged is when your design needs editing. For example, text change, overall design change, or resizing that is completely different than what you already have on file. Charges will be discussed with you at that time.
WHAT DO YOU NEED FROM ME IN ORDER TO BEGIN GETTING MY LOGO DIGITIZED FOR EMBROIDERY?
We would prefer to receive vector artwork. Vector art is art made up of points, lines and curves and represented by mathematical equations as opposed to mapped pixels as in a raster or bitmap file. Vector art is resolution independent, meaning that it can be scaled to any size and retain its sharpness and detail at no loss in quality. Vector artwork would be helpful to the digitizer when planning out the best way to lay out your intended design. Make sure that all fonts are outlined, or inform us as to what the font names are. Other acceptable forms of artwork would be a scan or close up of a photo of an existing embroidery design, a .jpg or a .pdf file. The exact size of a pre-existing design would be helpful information.
CAN YOU MAKE MY DESIGN LOOK EXACTLY LIKE THE ARTWORK I SEND YOU?
We make every effort to achieve an identical look to your embroidery. However, small lettering may have to be increased in size, and/or lay out order may possibly have to be altered to achieve lettering that will be legible enough to read.
CAN YOU TELL ME HOW MUCH MY DESIGN WILL COST TO SET-UP?
When you provide us with an acceptable art file, we could have your design quoted by our digitizer, based on what size you are looking for. Our minimum custom design digitizing is $50.00. Size and the amount of fills in your design determines stitch count, which then determines the final set-up cost. Full back size designs are significantly higher in cost. An exact quote can be provided.
ARE YOU ABLE TO COLOR MATCH THREAD TO MY CORPORATE COLORS?
We do have a variety of thread colors available. We will match your colors as closely as possible with the thread colors we have in stock.
WILL I BE ABLE TO SEE A SEW-OUT BEFORE THE DESIGN IS APPLIED TO THE GARMENTS I HAVE ORDERED?
Yes. We will be happy to send you a scan of the sew-out via email. Or, you can come into our showroom to view it. If necessary, we will make edits and send you another scan of the revision for your final approval.
I HAVE ALREADY HAD MY DESIGN DIGITIZED AND WOULD LIKE TO RE-USE IT FOR THE ORDER I PLACE WITH YOU. CAN I DO THAT?
Yes, we use Tajima embroidery machines that require a .dst (expanded) file in order to run your design. We can also work from a .cnd (condensed) file format.
HOW LONG WILL MY ORDER TAKE?
Our general production time to complete your order is 7-10 business days. But, lead times could vary throughout the year. Your sales representative will inform you about the current production time, and explain how rush charges would be applied, if necessary.